Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
I offer many custom options, particularly in my ceramic pendant range. All the information is included in the listing details, but feel free to contact me with additional info or questions. I will always speak with you first, before making a custom order, to clarify your design and before sending to check you are happy with the outcome. I ask 10 days from confirmation of order in which to make the piece. Shipping times are additional to this 10 days.
I'm always happy to work with you to create something special and unique.
A lot of the components are natural materials so they can be fragile or prone to attack by water or rough handling. To protect your jewellery, please handle it carefully and remove it before bathing/showering, swimming and snoozing. It is also a good idea to avoid getting perfume, make-up or creams on jewellery.
I carefully pack all items in a padded envelope (preferably recycled envelopes where possible).
I have a 'gift wrap' option and am happy to include gift messages. See my shop photos for examples of packaging featuring lino printed packaging, designed and hand printed by me!
I send UK parcels Royal Mail second class as standard with proof of posting obtained. I also offer expedited first class.
I use international track and trace with signature for USA parcels.
Please check for any customs or import charges in your country, which are the buyer’s responsibility
These are most often silver plated or aluminium. I also use sterling silver, stainless steel (hypo-allergenic) and the listing info has specific information for each item. I am happy to alter ear wire type if possible, just ask. This also includes the clip-on style.
Wire & findings (jump rings, connectors etc.):
Most of the wire I use is either copper, aluminium or iron and plated with copper, silver or black colour plating. The thickness I most often use is 0.4mm.
For more specific information about the components in a particular item, please ask.
Many and yes!
I love to use semi-precious gemstones like agate, quartz, lapis lazuli (and many many more). I find the reputed mystical and healing properties of these stones interesting (and know many people do) so will include a few lines about these for the appropriate items.
I think there's something special about using organic materials and wearing treasures from nature against one’s skin. I find it a joy to work with them and hope this positive energy will transfer to their new owners.
See my 'birthstone jewellery' and 'healing jewellery' section in the shop to find these items.
These are made using either stoneware fired and glazed clay (hardy but can be fragile if dropped) or air-dry clay. I really like working with the latter as there is limitless potential to create unique interesting components and finishes without needing to kiln fire. However it is a bit of a unknown quantity in that I’ve only recently started working with it and have no personal experience of how it behaves over time. The manufacturer information states this is very durable, particularly when varnished and is PVC free, containing only vegetable binders. I varnish these with a double coating but would still recommend taking special care with these components, particularly avoiding rough handling, water or intense heat/cold.
I use beads in a variety of sizes, colours, finishes and origins. I’ll be as specific as possible in the listings about materials. I do enjoy using recycled materials as much as possible mainly due the surprise of coming across unusual items of mysterious origins (!) and I’ll pick them up at places like charity shops, car boot sales etc. or even re-purpose my old jewellery. I will always replace ear wires and fastenings though for hygiene reasons.
Yes I'm perfectly happy to do this and parcels are sent with Royal Mail. I will always dispatch orders within 2 working days (except custom orders). I use Royal Mail second class in the UK and Royal Mail International Tracked & Signed.
From Royal Mail website:-
Royal Mail 2nd class UK: 3 working days
Royal Mail International Tracked & Signed: 5 to 7 working days delivery aim